Refunds:

If you receive the wrong order or if your order is permanently damaged during delivery, we can offer either a full refund or to resend your order. If you select a refund, it will be processed and credit will automatically be applied to your original method of payment within a certain amount of days depending on your bank. 

Late or missing refunds (if applicable) 

if you haven’t received a refund yet, first check your bank account again. then contact your credit card company, it may take some time before your refund is officially posted. 

if you’ve done all of this and you still haven’t received your refund yet, please contact us at customerservice@freshbomb.com.

depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Policy:

Having issues with your order? Exchange your order for a different size! We offer exchanges on orders that have sizing issues so that our customers can enjoy the perfect fit. All exchanges must be requested within 7 days of delivery. This exchange policy does not apply to all products. items discounted 10% or higher or buy 2 get 1 free are final sale. They cannot be returned or exchanged. 

We do not offer exchanges for different colors. We always ship the color that is selected when the order is placed. Please confirm that you have selected the correct size and color before submitting your order. 

orders are fulfilled for shipment within 24 hours of being placed and cannot be changed after this time. Order cancelations and changes can only be accepted within 24 hours under the conditions that the order has not been fulfilled. 

Please do not send your exchange back to our distribution facility. Please contact our support team at customerservice@freshbomb.com when making an exchange for the returned address. 

If you are not satisfied with your purchase and wish to return an item, please contact us at customerservice@freshbomb.com, indicating the order number and the reason for the return. Please note that you have 14 days from receipt of your order to return it, after this period your product will not be accepted for return.

(In accordance with article 44 of the Law 7/1996, of January 15, 1996, of Retail Trade Management, modified by Law 47/2002, of December 19, 2002).

If you decide to return an order, you will bear the shipping costs, the shipment will be certified in order to have a tracking of the package and that it arrives at our warehouses.

Our customer service team will review the return request and send additional instructions if the return is approved. Returned items must be in their original packaging, including all accessories, manuals and documentation. Returned items must be unused, in the same condition as when we sent them to you, and in their original packaging. Stains, folded cards, broken seals or torn plastic sheets will not be accepted. If the condition of the returned product is not acceptable, we reserve the right not to return or exchange it. Products that have been personalized cannot be returned or exchanged. Nor can these underwear products such as bras, panties, breast enhancers or any other product in the style that is personal.